Return and Refund Policy

1. All eligible products are covered by a 30-day Replacement Warranty. No Refunds are allowed for Motherboard, Power Supply Boards, SMPS, Inverter PCB Boards, T-con Boards or any other Kind of PCB.

2. When placing your order, please be sure to READ and UNDERSTAND the product description and warranty information. The only products eligible for this process are those marked eligible for replacement or return In the product description. A video showing the defects of the item found during installation must be presented when requesting a replacement.

3. Customer must bear the shipping cost for both routes, even if the product is replaced within the warranty period.

4. T-con Boards are not covered by Warranty. Therefore, Replacement or Refund are not applicable on T-Con Boards.

5. If the product description states that the item is not eligible for warranty or refund, then no warranty, no Replacement or refund will be provided.

6. Universal China Made Boards and other China Made Products are not applicable for Replacement / Refund or Warranty, hence Return, Replacement, or refund will not be entertained/accepted for such products. Please refer product description and warranty details of the respective product while placing the order.

7. In the event that our supplied product is working, but the customer has identified other defects in their gadget and wants to return the product. A 30% deduction will apply in such a case, and only 70% of your payment will be refunded.The same conditions applied when a customer ordered the wrong item. However, returned items must be delivered to us unused, in original packaging, and in the condition in, which they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment; Therefore, we recommend an insured and trackable mail service. This point does not apply to China boards, T-con boards, or Scaler PCB boards, which are neither returnable nor replaceable. 

8. When a customer receives an item that is non-functional, damaged, burnt,  or wrong product, he should notify the seller with video the same day. The replacement will be initiated and sent to the customer as soon as possible. It is to be noted that the customer is only eligible for replacement in this context, there will be no refunds.

9. Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Shipping payment will be collected with the purchase. This price will be the final price for shipping cost to the customer.

10. For the eligible products, we will accept a return of an unused product within 7 days. Once we receive the returned item, Great Bharat Electronics will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).

11. Please allow 1-2 weeks for your return to be processed.

12. Discounted items are not eligible for a return.

13. Great Bharat Electronics will not issue refunds for products purchased through other entities, such as distributors or retail partners.

14. Returned items must be delivered to us unused, in original packaging, and in the condition in, which they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment; therefore, we recommend an insured and trackable mail service.

15. We are unable to issue a refund without an actual receipt of the item(s) or proof of received return delivery.

16. We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

17. Burns caused by high voltage are not covered by warranty. We will not be able to provide a replacement or a refund in these circumstances.

18. To start a return, you can contact us at Customercare@greatbharatelectronics.com. Please note that returns will need to be sent to the following address: Great Bharat Electronics, #G-5, Ground Floor, Jain Market, OPP. Gujrati School, Gujrati School Lane, Koti, Hyderabad 500001. Contact # 7396777300

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at Customercare@greatbharatelectronics.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Customercare@greatbharatelectronics.com.