Shipping & Delivery Policy

1. General

Subject to stock availability. While we strive to maintain accurate stock counts on our website, discrepancies may occur. If an item in your order is unavailable, we will fulfill the available items and contact you regarding the restocking or refund of the remaining items.

2. Shipping Costs

Shipping charges are calculated at checkout based on weight, dimensions, and destination. These charges are collected with the purchase and represent the final shipping cost.

3. Returns

Please review product-specific return eligibility in the product description.

3.1 Return Due to Change of Mind

• No returns are accepted for spare parts such as Motherboards, SMPS, T-Con Boards, PCBs, etc.
• For eligible items, returns must be requested within 7 days of receiving the product.
• Returned items must be unused, in original packaging, and in resalable condition.
• Return shipping is the customer’s responsibility.
• Approved returns will be refunded as store credit only. Shipping charges are non-refundable.

3.2 Warranty Returns

• Valid warranty claims must be submitted within 5 days of delivery.
• Return shipping must be pre-paid by the customer.
• Warranty claims are processed within 7 days of receiving the item.
• Warranty eligibility is clearly mentioned on product pages.
• For approved warranty claims, one of the following will be offered (if applicable):
  • Replacement of the product (if in stock)
  • Refund or store credit is not applicable for spare parts

4. Delivery Terms

4.1 Domestic Transit Time

Orders typically arrive within 3–7 days.

4.2 International Transit Time

International deliveries take 4–22 days depending on courier and destination.

4.3 Dispatch Time

Orders are dispatched within 2 business days. Our warehouse operates Monday–Saturday. National holidays may affect dispatch timelines.

4.4 Change of Delivery Address

Address changes can be made before dispatch.

4.5 P.O. Box & Military Addresses

We ship to P.O. Boxes and military addresses via postal services only, not through private couriers.

4.6 Out of Stock Items

If an item is out of stock, we’ll contact you and hold the remaining order until restocking, or dispatch available items first based on your preference.

4.7 Delivery Delays

If your shipment is delayed, please contact us to initiate an investigation with the courier.

5. Tracking Notifications

You will receive a tracking link via email upon dispatch.

6. Parcels Damaged in Transit

If the parcel is visibly damaged, please reject it at delivery. If received without your presence, contact customer service immediately for next steps.

7. Duties & Taxes

7.1 GST

All prices include applicable GST/taxes.

7.2 Import Duties

International orders are prepaid for import duties — no extra payment required upon delivery.

8. Cancellations

Orders can be cancelled before dispatch. If already dispatched, refer to our return policy.

9. Insurance

9.1 Damaged Parcels

We will initiate a replacement once the courier completes their damage claim investigation.

9.2 Lost Parcels

If a shipment is confirmed lost by the courier, a replacement will be sent to you immediately.

10. Customer Service

📧 Email: customercare@greatbharatelectronics.com

📞 Support Numbers:
+91 7396777300
+91 7396777400
+91 7396777600

📞 Direct Manager:
+91 7396777800

🏢 Corporate Office:

2-3-717/A/5, 3rd Floor, Lal Bagh, Govind Nagar, Zinda Tilismath Road, Amberpet, Hyderabad, Telangana, 500013

🏬 Physical Stores:

#G-6 & #G-5, Ground Floor, Jain Market, Opp. Gujrati School, Koti, Hyderabad, 500001

📦 Warehouse:

2-3-717/A/5, 4th Floor, Lal Bagh, Govind Nagar, Zinda Tilismath Road, Amberpet, Hyderabad, Telangana, 500013

🏠 Head Office:

2-6-7/JC/II/379, Plot No. 379 (Western), Janachaitanya Colony Phase-II, Upperpally, Rajendranagar, Ranga Reddy Dist., Telangana – 500048