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Shipping and Delivery Policy


Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Returns

There are some products that cannot be returned. Please refer to the product conditions for each item. The terms for eligible items are as follows.

3.1 Return Due to Change of Mind

A) Returns are not accepted for spare parts. The warranty and replacement conditions of each product are determined by its product description, each product's warranty and return policy is clearly stated in its description.

B) for Eligible products, Great Bharat Electronics will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resalable condition.

Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

Great Bharat Electronics will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns

Great Bharat Electronics will happily honor any valid warranty claims, provided a claim is submitted within 5 days of receipt of items.

Customers will be required to pre-pay for the return shipping. 

Upon return receipt of items for a warranty claim, you can expect Great Bharat Electronics to process your warranty claim within 7 days.

Product eligibility for warranty claims is determined by the product details and description, please refer to them to determine whether the product being ordered is eligible for return or replacement. However, for eligible products.

Once the warranty claim is confirmed you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 3 - 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order. 

Our warehouse operates on Monday - Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Great Bharat Electronics will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 Sales Tax / GST

Tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please email us or call customer support.  Email: 

Contact Numbers Customer Support and Sales:

+91 7396777300
+91 7396777400
+91 7396777600

Direct Manager 

+91 7396777800

Address, Corporate Office: 

2-3-717/A/5, Third Floor, Lal Bagh , Govind Nagar, Zinda Tilismath Road, Amberpet, Hyderabad, Telangana, 500013.

Address, Physical Stores: 

#G-6, Ground Floor, Jain Market, OPP. Gujrati School, Gujrati School Lane, Koti, Hyderabad 500001.

#G-5, Ground Floor, Jain Market, OPP. Gujrati School, Gujrati School Lane, Koti, Hyderabad 500001.

Address, Warehouse: 

2-3-717/A/5, Fourth Floor, Lal Bagh , Govind Nagar, Zinda Tilismath Road, Amberpet, Hyderabad, Telangana, 500013.

Address, Head office: 

2-6-7/JC/II/379, Plot No 379 Western Part, Janachaitanya Colony Phase-II, Near Water Tank, Upperpally, Rajendranagar, Ranga Reddy Dist. Pin. 500048