Cash on Delivery Fee Policy – Why We Charge ₹199
Why Do We Charge a ₹199 Cash on Delivery Fee?
Great Bharat Electronics offers Cash on Delivery across India. To provide this facility securely and manage the additional courier costs involved, we collect a small COD service fee while confirming your order.
Paid while placing the order
Product amount remains payable on delivery
It is an additional service charge paid only when you choose the Cash on Delivery payment option. The full product price remains payable to the courier at the time of delivery.
What Is the ₹199 COD Fee?
A separate service charge for customers choosing Cash on Delivery.
When you select Cash on Delivery, you pay only ₹199 while placing the order. This confirms your order and enables us to process it through the courier company's COD network.
The ₹199 fee is separate from the product amount. It is not adjusted against or deducted from the product price.
Why Is This Fee Collected?
Cash on Delivery orders involve additional courier handling and financial risk.
COD shipments are more expensive to process than prepaid shipments. Courier companies charge additional amounts for collecting cash from the customer, handling the payment, and transferring the collected money to the seller.
The ₹199 fee helps us cover part of the additional courier and processing costs associated with providing the Cash on Delivery facility.
What Happens When a COD Order Is Refused?
The seller must bear the transportation cost in both directions.
Order Is Dispatched
We test, pack and ship the ordered product to the customer's address.
Customer Refuses Delivery
The courier cannot complete delivery and marks the shipment for return.
Parcel Returns to Us
We must pay both the forward and return transportation expenses.
Collecting a small COD fee helps discourage fake orders and ensures that this facility remains available to genuine customers.
Why Is the Fee Extra and Not Included in the Product Price?
We believe customers should pay only for the payment service they choose.
We keep our product prices separate and transparent. Increasing the product price to cover COD expenses would make prepaid customers pay for a service they are not using.
Therefore, the COD fee is charged only to customers who specifically choose Cash on Delivery.
Prepaid Order
Pay the complete order amount online using an available prepaid payment method. The additional ₹199 COD service fee does not apply.
Cash on Delivery Order
Pay ₹199 while placing the order and pay the complete product amount to the courier at the time of delivery.
Is the ₹199 COD Fee Refundable?
Refund eligibility depends on who cancels the order and why.
The COD fee is normally non-refundable once the order has been processed or dispatched, because courier and order-processing expenses have already been incurred.
| Situation | Refund Status | Reason |
|---|---|---|
| Product fails our testing before dispatch | Refunded | We are unable to fulfil the order from our side. |
| Product becomes unavailable before dispatch | Refunded | The order cannot be dispatched by us. |
| Order is cancelled by Great Bharat Electronics | Refunded | The cancellation is initiated from our side. |
| Customer refuses delivery | Not Refunded | Forward and return courier expenses are incurred. |
| Customer is unavailable or does not accept the parcel | Not Refunded | The shipment is attempted and returned by the courier. |
| Incorrect or incomplete address provided by customer | Not Refunded | Courier and processing costs have already been incurred. |
Before Choosing Cash on Delivery
Please choose COD only when you are ready to receive and pay for the order.
Frequently Asked Questions
Important answers regarding our Cash on Delivery service.
Is ₹199 included in the product price?
No. The ₹199 COD fee is an additional charge for using the Cash on Delivery facility. The complete product amount remains payable at delivery.
Will ₹199 be deducted from the amount payable at delivery?
No. The COD fee is separate and is not adjusted against the product price.
Where is the ₹199 fee used?
It helps cover the additional courier COD handling, payment collection, processing, verification and logistics costs associated with providing Cash on Delivery.
Why do I need to pay something before delivery?
The small advance COD service fee confirms that the order is genuine and helps us safely dispatch the product through the courier COD network.
Can I avoid the ₹199 COD fee?
Yes. You may choose an available prepaid payment method and pay the complete order amount online. The ₹199 COD fee applies only when Cash on Delivery is selected.
What happens if I refuse the parcel?
The COD fee will not be refunded. We must pay the courier charges for sending the parcel to you and for returning it to us, which may result in a total loss of approximately ₹500 or more.
What happens if you cannot dispatch my order?
If we cannot dispatch your order because the product fails testing, becomes unavailable, or the cancellation is initiated from our side, the ₹199 COD fee will be refunded.
Our Commitment to Transparent Pricing
We do not hide the COD fee inside the product price. It is displayed separately so every customer understands exactly what they are paying for. This policy helps us continue providing reliable Cash on Delivery service across India while protecting our business from fake and refused orders.
Great Bharat Electronics