ರಿಟರ್ನ್ ಮತ್ತು ಮರುಪಾವತಿ ನೀತಿ

Last updated: 24 October 2026

This is Great Bharat Electronics' central policy for returns, refunds and replacements on products purchased directly from us. It explains eligibility, deductions, replacement costs and the claim process.

1. Product eligibility and warranty period

• Motherboards / Main Boards, Power Supply / SMPS / PSU, LED Driver, Inverter and other electronic boards are eligible for the return and replacement processes below, except T-Con and Scaler boards. This includes Universal / China boards, Wi-fi boards and IR / key / indicator boards.
• T-Con and Scaler boards: no commercial warranty, returns or replacements. Scaler boards also carry no installation support. Verify these parts carefully before ordering.
• Standard eligible board replacement coverage is one month from delivery. A longer warranty expressly stated for the purchased item remains valid. Eligible LED Backlight Strips carry the six-month replacement warranty where stated in their product description. FFC and LVDS cables follow their stated product-specific warranty period; installation or physical damage is excluded.
• This central policy governs return and replacement eligibility, deductions and shipping responsibility. Product descriptions remain relevant for part identity, compatibility, condition and any longer expressly stated warranty period. Older generic product-page wording does not override this policy's eligibility or shipping rules.

2. Customer-requested returns: 30% deduction

If an eligible working item was ordered incorrectly, is unwanted or is no longer required, request return approval within seven days of delivery.

• The item must be unused, in its original supplied condition, with original packaging, accessories and identification labels intact.
• After the approved item is received and passes inspection, 30% of the product amount actually paid is deducted as restocking/processing charges. 70% of that product amount is refunded. Original purchase shipping and return shipping are excluded.
• The customer arranges and pays return shipping. Obtain approval and current return instructions before dispatching.
• T-Con and Scaler boards cannot be returned under this facility, even if unused.
• Requests made after seven days are reviewed at GBE's discretion. Any different deduction or rejection is communicated before return approval.

A wrong diagnosis, incompatible version ordered by the customer, or another fault remaining in the TV does not itself make a working supplied part defective. Such requests follow the customer-requested return rules, if eligible.

3. Free replacement for approved defects or damage

Eligible products with a verified covered defect, damage received on arrival, or an incorrect item supplied by GBE are assessed for replacement. Claims require order verification, supporting evidence and inspection/testing where appropriate. The T-Con and Scaler category exclusions above apply to the commercial replacement facility.

• No charge for the approved replacement part, and no 30% restocking deduction.
• Customer to GBE: the customer arranges, packs and pays for sending the part back.
• GBE to customer: GBE pays the shipping cost of the approved replacement.
• The replacement is the same item where available. A technically suitable alternative is supplied only with the customer's agreement.
• A replacement normally carries the remaining original warranty period, rather than restarting a full period, unless a longer period is expressly confirmed.

Replacement is the normal remedy for an approved defect claim. If a customer requests a refund instead of an available replacement, an exceptional refund may be approved at GBE's discretion with the 30% deduction disclosed before approval. This is separate from the unavailable-replacement resolution below.

4. Reporting a problem and providing evidence

• Report visible transit damage, an incorrect item or a defect apparent on arrival on the same day of delivery. Preserve the parcel and packaging, and provide a clear unedited unboxing/fault video and photographs.
• A fault developing later must be reported within the applicable warranty period. The arrival-reporting requirement does not shorten an otherwise valid warranty period to five or seven days.
• Send the order number, TV model sticker, part/board number, photographs of labels and connectors, fault description and relevant video. An installation-time video showing a defect is not required for a fault that first developed later; provide evidence of the actual reported fault.
• For FFC identification, also send the T-Con board image showing where the cable attaches.
• Preliminary return approval authorises inspection; it does not guarantee claim approval. Do not dispatch before receiving instructions.

5. Damage exclusions and products that test correctly

Customer- or technician-caused installation/handling damage is not a covered defect. Examples include cracked boards, bent or broken pins, torn cables, broken locks/sockets, incorrect connections or voltage, electrical surges, liquid/corrosion, unauthorised soldering/modification and damage caused by another faulty TV component. Keep identification labels intact.

Self-installation does not by itself void an otherwise eligible warranty, but all resulting installation damage is excluded. Minor cosmetic or handling marks consistent with a product sold as pre-owned are not functional defects.

If the returned product tests correctly, or the claim is rejected for an excluded cause, the free replacement facility does not apply. The customer pays the cost of returning that inspected item to them, plus applicable inspection/testing and packing charges communicated before dispatch. GBE-paid outgoing shipping applies to approved replacements.

6. If an approved replacement is unavailable

GBE first makes reasonable efforts to arrange the same or a customer-approved suitable replacement for approximately 14 days. If a replacement cannot be arranged, a refund of the approved eligible product value may be processed under the warranty resolution. The ordinary 30% customer-requested return deduction does not apply to this unavailable-replacement refund. Original purchase shipping remains excluded unless otherwise required by applicable law or agreed in writing.

7. Return approval, packaging and deadlines

The seven-day customer-return deadline is the deadline to request approval. After approval, follow the dispatch deadline and receiving address in GBE's written instructions. Warranty claims must be reported within their applicable warranty period.

The customer must pack the item securely, protect connectors and electronics, and use a trackable courier; insured shipping is recommended. The customer is responsible for loss or damage during the customer-arranged return journey until GBE receives it. Unauthorised returns may be refused.

8. Refund processing and cancellations

For a product return, refunds are initiated only after the item is physically received, inspected and approved. Refunds are processed within 10 business days of approval to the original payment method. For COD product payments, support will confirm an appropriate verified refund method. Bank/payment-provider crediting may take additional time; contact support if more than 15 business days have passed after approval.

Pre-dispatch cancellations and refunds when GBE cannot fulfil an order do not require an item to be returned. The separate ₹199 COD Fee Policy governs the COD service fee, including refunds when GBE cancels or cannot dispatch. Ordinary product return deductions are calculated on the product amount paid, not on a separate COD service fee.

9. Contact and return instructions

Email customercare@greatbharatelectronics.com or call +91 7396777300 / +91 7396777800 with your order details. Use the receiving address and claim reference confirmed in the current approval instructions.

Return receiving address, subject to confirmation with approval:
Great Bharat Electronics, G-5, Ground Floor, Jain Market, Opp. Gujrati School, Gujrati School Lane, Koti, Hyderabad – 500001.

This policy does not reimburse technician labour, installation/removal, travel or unrelated TV repair costs. Nothing here excludes rights that cannot lawfully be excluded. Earlier orders remain subject to their applicable purchase terms, except where GBE offers a more favourable resolution or applicable law requires otherwise.

Related guidance: Warranty Centre · Warranty Guide · Claim Guide · Product Category Rules · Shipping Policy.